Privacy Policy
Effective Date: 02-Dec-2024
At myCTCL, we are committed to safeguarding and preserving the privacy of our clients, users, and website visitors. This Privacy Policy outlines the types of personal information that myCTCL collects, how we use it, how we protect it, and the steps you can take to manage your personal data.
By using our services, including Virtual Chief Information Security Officer (vCISO), Virtual Chief Technology Officer (vCTO), Customer Support Management (CSM), Management Information Systems (MIS), and Digital Branding, you agree to the collection, use, and storage of your data as described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Identification Information: This includes your name, contact details (phone number, email address), company name, and other personal details that you provide when using our services or filling out forms on our website.
Transactional Information: Details related to the services you have subscribed to, including the nature of the service, dates of service requests, and any communications with our customer support team.
Technical Information: This includes data collected automatically when you interact with our website or services, such as IP address, browser type, device information, and usage patterns, which help us improve our services.
Cookies and Tracking Technologies: We may use cookies or similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
Provision of Services: To deliver the services you have requested, including vCISO, vCTO, CSM, MIS, and Digital Branding.
Communication: To communicate with you regarding service updates, support requests, billing, and other relevant information related to your use of our services.
Improvement of Services: To improve the quality of our services and tailor them to better meet your needs based on the data we collect.
Compliance: To comply with regulatory obligations, such as those set by SEBI, BSE, NSE, and other relevant governing bodies in India, and to maintain the security and integrity of our services.
3. Data Security and Protection
We prioritize the security of your data and implement reasonable administrative, physical, and technical safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your personal information. However, no method of data transmission over the internet or method of electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Sharing of Your Information
We do not share your personal information with third parties, except in the following cases:
Service Providers: We may share your information with trusted service providers who help us deliver our services, such as customer support, cloud hosting, or other business-related services. These providers are obligated to maintain the confidentiality of your information.
Legal Compliance: If required by law or in response to valid legal processes (such as subpoenas, court orders, or government requests), we may disclose your personal information to regulatory bodies like SEBI, BSE, NSE, or other authorized entities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you before your data is transferred to another company.
5. Retention of Your Data
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to request deletion or anonymization of your data, please contact us using the contact details below.
6. Your Rights
You have the right to:
Access Your Data: Request access to the personal information we hold about you.
Update or Correct Your Data: Request updates or corrections to inaccurate or incomplete data.
Withdraw Consent: Withdraw your consent to the collection or use of your data at any time, subject to certain legal restrictions.
Request Deletion: Request the deletion of your personal data, subject to our retention policies and legal obligations.
To exercise these rights, please contact us using the information below.
7. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience, track website traffic, and analyze trends. You can manage your cookie preferences through your browser settings. By continuing to use our website without changing your settings, you consent to our use of cookies.
8. Changes to this Privacy Policy
myCTCL reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
myCTCL
SRT 341, Sanath Nagar, SRT Colony, Hyderabad – 500018
Email: info@myctcl.com
Phone: 9542599944